Privacy Policy

1. Introduction

ravenconesa ("we," "us," or "our") is committed to protecting the personal data of our clients and website visitors. This Privacy Policy explains how we collect, use, store, and safeguard your personal information in connection with our legal services and website at https://ravenconesa.sbs.

This policy applies to all individuals who interact with us, whether through our website, by email, by phone, or in person at our Bangkok office. We process personal data in accordance with the Thailand Personal Data Protection Act B.E. 2562 (2019) ("PDPA") and other applicable laws.

If you have questions about this policy, please contact us at [email protected].

2. Data We Collect

We may collect the following categories of personal data:

Information you provide directly: Your name, email address, phone number, mailing address, and any details you share through our contact form, during consultations, or in correspondence related to your legal matter.

Information collected through our website: IP address, browser type and version, pages visited, time and date of visits, and other standard web analytics data. This information is collected through cookies and similar technologies (see our Cookie Policy for details).

Information from third parties: In some cases, we may receive information about you from government agencies, courts, or other legal professionals in connection with your legal matter, with your knowledge and consent.

3. How We Use Your Data

We use your personal data for the following purposes:

Providing legal services: To communicate with you, manage your case, prepare documents, and represent your interests as instructed.

Responding to enquiries: To reply to messages submitted through our website contact form or sent to us by email or phone.

Improving our services: To analyse website usage patterns and improve our online presence and service delivery.

Legal and regulatory compliance: To fulfil obligations under Thai law, including record-keeping requirements for legal practitioners.

We process your data based on one or more of the following legal grounds: your consent, the performance of a contract or pre-contractual measures, our legitimate business interests, or compliance with legal obligations.

4. Data Sharing

We do not sell, rent, or trade your personal data. We may share your information only in the following limited circumstances:

With your consent: When you instruct us to share information with a third party in connection with your legal matter (e.g., government agencies, opposing counsel, or courts).

Service providers: We use a small number of trusted service providers for website hosting, email delivery, and analytics. These providers are contractually required to protect your data and use it only for the purposes we specify.

Legal requirements: Where required by law, court order, or regulatory authority in Thailand.

5. Data Protection Measures

We take the security of your data seriously and implement appropriate technical and organisational measures, including: encrypted communications for sensitive information, secure file storage with access controls, regular review of our security practices, and staff training on data protection obligations. While no system can be made entirely impervious to unauthorised access, we strive to protect your data to the highest practical standard.

6. Data Retention

We retain personal data only as long as necessary to fulfil the purposes described in this policy or as required by law. For legal service records, we generally retain files for a period of five years after the conclusion of a matter, in accordance with professional standards and Thai regulatory requirements. Website analytics data is typically retained for 24 months. Contact form submissions are retained for 12 months unless they lead to an ongoing engagement.

7. Cookies

Our website uses cookies to improve your browsing experience and to understand how visitors use our site. For full details about the cookies we use and how to manage your preferences, please visit our Cookie Policy.

8. Your Rights

Under the Thailand PDPA, you have the following rights regarding your personal data:

Right of access: You may request a copy of the personal data we hold about you.

Right to rectification: You may ask us to correct inaccurate or incomplete data.

Right to erasure: You may request deletion of your personal data, subject to legal retention requirements.

Right to data portability: You may request your data in a commonly used, machine-readable format.

Right to object: You may object to certain types of data processing.

Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read the privacy policy of any website you visit through links on our pages.

10. Children's Privacy

Our services and website are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete that information promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically. Continued use of our website or services after changes are posted constitutes your acknowledgement of the updated policy.

12. Contact Information

Data Controller: ravenconesa

Address: 199 Ratchadaphisek Road, Din Daeng, Bangkok 10400, Thailand

Email: [email protected]

Phone: +66 2 693 4517

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Office of the Personal Data Protection Committee (PDPC) of Thailand.